Privacy policy

At EthnicWeave ("we," "our," or "us"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

This policy is compliant with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023 of India.

1. Information We Collect

Personal Information

• Full name

• Email address

• Phone number / WhatsApp number

• Shipping and billing address

• Payment information (processed securely — we do NOT store card details)

Non-Personal Information

• Browser type and version

• Device information and IP address

• Pages visited and time spent on our website

• Referring website/source

• Cookie data

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Send order confirmations, shipping updates, and delivery notifications

• Provide customer support and respond to queries

• Send promotional emails, offers, and newsletters (only with your consent)

• Improve our website, products, and services

• Prevent fraud and ensure security

• Comply with legal obligations

3. Data Sharing

We do NOT sell, trade, or rent your personal information to third parties. We may share your data only with:

• Logistics Partners — for order delivery and tracking

• Payment Gateways — for secure transaction processing

• Shopify — our e-commerce platform provider (subject to Shopify's privacy policy)

• Marketing Tools — for email/SMS communications (with your consent)

• Legal Authorities — if required by law or to protect our rights

4. Cookies

Our website uses cookies to remember your preferences and cart items, analyze website traffic and usage patterns, and provide personalized shopping experiences. You can disable cookies through your browser settings, but this may affect your shopping experience.

5. Data Security

We implement industry-standard security measures including:

• SSL encryption for all data transmission

• Secure payment processing (PCI-DSS compliant)

• Regular security audits

• Access controls and authentication protocols

• Secure data storage on Shopify's infrastructure

6. Your Rights (Under DPDP Act, 2023)

As a data principal under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access — Request information about what personal data we hold about you

• Correction — Request correction of inaccurate or incomplete data

• Erasure — Request deletion of your personal data (subject to legal obligations)

• Withdraw Consent — Withdraw consent for marketing communications at any time

• Grievance Redressal — File a complaint with our Grievance Officer

7. Data Retention

• We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy.

• Order-related data is retained for a minimum of 8 years as required under Indian tax and accounting laws.

• You may request deletion of your account and associated data by contacting us.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the details of our Grievance Officer are:

Name: Pratheesh (Founder, EthnicWeave)

Designation: Grievance Officer

Email: ethnicweav@gmail.com

Address: EthnicWeave, Calicut, Kerala, India

Response time: Within 48 hours of receiving the complaint. Resolution within 30 days.

12. Contact Us

📧 Email: ethnicweav@gmail.com

📞 Phone: +91-8129880336