Shipping policy
1. Shipping Zones
We currently ship across India to all states and union territories, including rural and urban areas. We do NOT ship internationally at this time.
2. Payment Confirmation & Shipping
Since we do not offer Cash on Delivery (COD), orders are shipped only after successful online payment (credit/debit card, UPI, net banking, or digital wallets).
3. Shipping Partners
We use trusted courier services such as:
- DTDC
- India Post (for remote locations)
4. Shipping Charges
- Shipping charges depends on product weight and location
- Shipping charges are per order, not per item.
5. Order Processing Time
Orders are processed within 3 to 4 business days (excluding Sundays & public holidays). Customised or bulk orders may take one week business days to process.
6. Delivery Time
- Metro cities: 3–5 business days
- Tier 2 & 3 cities: 5–7 business days
- Remote/North-East areas: 7–10 business days
Delivery times are estimates and may vary due to logistics, weather, or courier delays.
7. Order Tracking
Once shipped, you will receive email and WhatsApp/SMS confirmation with a tracking link. You can also track orders on our Track Order page on the website.
8. Undeliverable Packages
If a package is returned due to:
- Wrong or incomplete address provided by customer
- Recipient not available after multiple delivery attempts
- Refusal to accept shipment
We will deduct return shipping charges from the refund amount or ask you to pay the reshipping fee before resending.
9. Address Changes
Address changes are possible only before the order is shipped. Contact us within 6 hours of placing the order.
10. No Cash on Delivery (COD)
We do NOT offer Cash on Delivery. All orders must be prepaid online.
11. No International Shipping
We currently ship only within India. International orders are not accepted.
12. Shipping Restrictions
For military/defence areas or restricted zones, delivery may take extra days. We do not ship to PO boxes without prior approval.
13. Contact Us
For shipping-related queries:
ethnicweav@gmail.com
+91-8129880336 (10 AM – 6 PM IST, Mon–Sat) or WhatsApp 8129880336.